How do I upload my designs?

This is truly a simple process:

  1. Click on the submit tab on any of the sites pages.
  2. Please fill out form completely so we have a way of contacting you for any questions, or concerns
  3. Select the location nearest you so we can insure a speedy delivery
  4. Click on (Select Files) then click on the file you would like printed.  Click the “Open” button and finalize by selecting “Submit”

Do I have to be an IMG customer to order?

Yes, this program is for International Moulding or IM Graphics dealers only, and is intended solely for resale to their clients. If you’re not currently an International Moulding customer, reach out to your local IM branch and we’ll get you started with our account application. You must have a valid tax ID, resale certificate, and be currently active in picture framing or related trade to be approved for an account. 

What printing materials are available to me?

We offer printing on a wide variety of substrates, both rigid and on a roll. Our substrates are updated regularly. You can find the latest available substrates on our order submission form.

How do I get my print?

1. Flatbed Images – (rigid substrates such as Acrylic, PVC, Aluminum, Wood & Tiles) transfer to the local International Moulding distributor you designate, for delivery with your regular supply orders.

Direct-ship FOB from Alabama is available also.

2. Roll Prints – Ship directly to your shop via ground services or can be shipped to local IMDC for consolidated delivery. Most of our roll printing is offered out of our Columbus, OH location. 

How long should I expect for my prints to arrive?

Flatbed images, transfer for delivery in about 10-14 days in the east/midwest; and (currently) 14-20 days on west coast. Please check with your rep or regular distributor for delivery schedules and to get the most accurate ETA for an IM Graphics order.

Flatbed images 30 x 36 or smaller can ship standard ground FOB Alabama.
If your print is needed faster than our regular production window, rush charges may apply.

Roll-printed images ship to arrive in about 7 days in the east/midwest; up to 10 days to west coast. Most roll-printed images will ship from Columbus, OH. 

How much customization can I offer my client?

Almost anything is possible – Collages, Reliefs, Combinations, Cut-outs; think outside the Box! Just contact IMG with questions. We do not restrict you to standard sizes. 

Can you do signage or banners for my shop (or my clients)?

Absolutely – on ANY substrate. Send your hi-res artwork and layout – to scale – font-styles/sizes and copy. Set-up charge may apply.

Any restrictions on what you will print?

We reserve the right not to print material outside the lines of decency & good taste, or anything that may be licensed or copyrighted.

Is my satisfaction guaranteed?

IMG covers any printing defects. Prints are only as good as the file received. IMG does not provide image-enhancement services. We can assist with cropping and resizing images but we cannot get rid of those pesky wrinkles for you. If we deem an image to be too poor quality for the size you’ve chosen then we will reach out to you with our suggestions.